At Dr Paws Anakie Road as healthcare professionals we take patient, client and staff health seriously, and want to offer a safe experience for all our valued clients.
As the current situation regarding COVID-19 progresses we want to ensure all our clients and staff feel safe and comfortable. As of the 25th March 2020 we will be implementing a new process for client visits. In order to limit person-to-person contact we are asking that all clients refrain from entering the clinic.
The new appointment process will be as follows:
When you arrive at the clinic please call us on (03) 5272 1880. A staff member will then come outside to collect your pet, and bring them inside the clinic and to the consultation room for their appointment. We will then call you on your mobile and speak with you throughout your pet’s consult, while you wait in your car or outside the clinic. Once the consult is complete we will then bring your pet out of the clinic and return them to you.
We will also be increasing our Saturday opening hours until 4pm to ensure that we allow adequate spacing between appointments, and so that we can continue to care for our pet community as best we can.
We will also be offering:
- We will offer consults over the phone via telemedicine. You will not be required to come into the clinic, as this consult will be carried out from your home with our vet assessing your pet via video conference.
The main platform we will be using to perform online consultations is WhatsApp. Please see below for details on how to download this app onto your mobile phone. However, we are also flexible and willing to work with you to organise the best platform to facilitate this new system.
Extra Cleaning Processes
In order to keep our clinic as safe as possible we have increased the frequency of our cleaning and sterilisation practices. We are highly experienced with sterilisation processes, as we regularly sterilise our clinic with hospital grade disinfectant.