A Friendly Update For Our Pet Community | Newcastle Vet

A Friendly Update For Our Pet Community

At Dr Paws Kotara as healthcare professionals we take patient, client and staff health seriously, and want to offer a safe experience for all our valued clients.

Due to the recent issues facing the wider community we would like to offer some new special processes that will allow us to keep you safe, while still caring for your furry friends as best we can.

New Processes:

  • As of the 26th of March we will be putting some new processes in place to limit the number of people inside the clinic at once. The new process when arriving at the clinic will be as follows:

    The clinic front door will be locked when you arrive, so the reception nurse will come over and let you into the clinic. From there our receptionist will direct you to the hand sanitiser station, and then you will be directed to wait in the consult room. In here you will be required to fully wash your hands prior to your consult. We will only allow a maximum of three clients in the clinic at one time. We are limiting consults to one person per pet only. We would prefer eftpos payments rather than cash, however we are flexible and able to accommodate what works for you.

  • Alternatively, we will offer consults over the phone via telemedicine. You will not be required to come into the clinic, as this consult will be carried out from your home with our vet assessing your pet via video conference.

Online Platforms

The main platform we will be using to perform online consultations is WhatsApp. Please see below for details on how to download this app onto your mobile phone. However, we are also flexible and willing to work with you to organise the best platform to facilitate this new system.

Click to Download WhatsApp for Android

Click to Download WhatsApp For Apple

Extra Cleaning Processes

In order to keep our clinic as safe as possible we have increased the frequency of our cleaning and sterilisation practices. We are highly experienced with sterilisation processes, as we regularly sterilise our clinic with hospital grade disinfectant.

We want to ensure you feel as safe as possible with us, so if there is anything further that you would like to discuss with us, or to book an appointment, then please call our friendly team on (02) 4047 9910.

Warm Regards, The Dr Paws team.